Accommodations and Services

• What are the check-in and check-out times?

  Check-in after 15:00, check-out by 11:00.
  Guests desiring early arrival or late departure, please inquire in advance.
  Fees will be charged. Please check with the staff.
  (May not be available due to other reservations.)

• What is the latest check-in time?

  We have staff on duty 24 hours a day, and can accept guests at any time. Please contact us if you will arrive later than 22:00 at night.

• Is it possible to request standby reservations?

  We do not accept requests for standby reservations.
  Call on the day of your desired stay for openings. We will let you know the availability of the rooms at the time.

• When are cancellation fees incurred?

  Cancellations on the day before a scheduled reservation are charged 50%.
  Cancellations on the same day are charged 100%.
  No shows without cancellation will also be charged the full 100%.

• Can the hotel hold luggage for guests before check-in or after check-out?

  We can take care of your luggage for you. Don't hesitate to ask.

• Is Wi-Fi available?

  We provide pleasant and speedy WiFi wireless access. Wired LAN access is not available.

• Are smoking rooms available?

  We have smoking rooms available. Please specify smoking allowed when you make your reservation.

• Are humidifiers available?

  We have humidifiers. Please request one when you make your reservation.
  For your convenience, each room is equipped with an air purifier.

• Can rooms be deoderized?

  We have ozone deodorizing machines which thoroughly remove odors.
  If you need your room deodorized, please request it when you make your reservation.
  In addition, there will be a spray deoderant/disinfectant in the room closet for your use.

• Can guests invite non-guests to their rooms?

  Entry is prohibited to individuls not staying at the hotel.
  Please use the lobby on the first floor to meet people who are not staying with you.

• Is there a charge for children to sleep in the same bed as their parents?

  One child is allowed to sleep in the same bed with one parent. Children not yet of school age can sleep with their parents without charge. Children of school age will be charged the same price as adults.

• Is there a coin laundry?

  There is no coin laundry on the premises.
  We do have a laundry service which you may use.
  Please bring your laundry to the front desk by 9:00 in the morning.
  You may pick up your clean laundry after 18:00 the same day. (There will be a surcharge for Sundays and holidays.)
  There is also a coin laundry within a ten minute walk from the hotel, operating from 10:00 to 23:00.

• Can we send baggage before the day of arrival?

  We can accept your baggage before your arrival. Send pre-paid, and label the luggage with the guest's name and date(s) of stay.

• Are there vending machines for drinks and such?

  There is a vending corner on the 6th floor.
  In addition to alcoholic beverages and soft drinks, the machines vend Calorie Mate bars and Cup ramen, etc.
  There is also a microwave oven available for your use.

• Does the hotel provide shoe shining service?

  We do. We can accept your shoes until 22:00, and they will be ready at 6:00 in the morning.
  The cost is JPY 1000 per pair, including tax.
  Charge varies according to the kind of shoe. Please ask our staff.

• Is there a hotel restaurant?

  We only provide a breakfast area.
  You can make use of the snack and tea lounge on the first floor.

• Does the hotel handle parcel post?

  We do.
  There are shipping labels in the rooms which you can fill out and bring to the front desk with your baggage.

• Is there a public bath?

  The hotel does not provide on-premise public baths. However, the Tenjin Yunohana hot springs is a ten minute walk from the hotel. Discount tickets for guests of Fukuoka Garden Palace are available at the front desk.